Legal — Data & Privacy
77ca Privacy Policy
This Privacy Policy explains what personal data 77ca collects, why we collect it, how we use it, and your rights in relation to your data. Your privacy is important to us and we are committed to protecting it.
1. Introduction
77ca ("we", "us", "the Platform") operates the website at 77ca.club and provides online casino, sports betting, and related gaming services to players in Bangladesh. In the course of operating the platform, 77ca collects and processes certain personal data about the players who use it. This Privacy Policy sets out in full what data we collect, the purposes for which it is processed, the legal basis for that processing, how long we retain it, who we share it with, and the rights you hold as a data subject.
This Privacy Policy applies to all users of the 77ca platform, including registered account holders and visitors who browse the site without registering. By using the 77ca platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please do not use the platform. This Policy should be read alongside the 77ca Terms and Conditions, which govern your use of the platform more broadly.
2. Personal Data We Collect
77ca collects personal data in four main categories. The specific data collected in each category is set out below. We collect only the data that is necessary for the purposes described in this Policy — we do not collect data for its own sake.
When you register an account on 77ca, we collect your full name, date of birth, registered phone number (Bangladesh mobile numbers are fully supported), email address, and the password you set for your account. Where KYC verification is required before a withdrawal, we additionally collect a copy of your government-issued photo ID (National ID Card, passport, or driving licence) and may request proof of address.
We collect records of all deposits and withdrawals made through your 77ca account, including the payment method used (bKash, Nagad, Rocket, Upay, DBBL, Visa, or Mastercard), the transaction amount in Bangladeshi Taka, the date and time of each transaction, and the transaction reference number issued by the payment provider. We do not store complete payment card numbers or bKash/Nagad PINs on our servers — card payments are tokenised and mobile wallet authentication occurs entirely within the respective app.
We collect data about your activity on the 77ca platform, including the games you play, the bets you place (amount, type, and outcome), the bonuses you claim and their fulfilment status, your session duration, the time and date of logins, the device type and operating system used to access the platform, and your IP address at the time of each session.
If you contact 77ca support via live chat or email, we collect and retain records of those communications, including the content of messages exchanged, the date and time of contact, and the resolution reached. This data is used to manage your support request, to train our support team, and to improve the quality of our customer service.
3. How We Use Your Personal Data
77ca uses the personal data it collects for six clearly defined purposes. We do not use your data for any purpose outside those listed below without first informing you and, where required, obtaining your consent.
To create, verify, maintain, and secure your 77ca account throughout its lifecycle.
To process your bKash, Nagad, Rocket, card, and bank deposits and withdrawals in BDT.
To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other prohibited conduct.
To analyse how players use the platform and to improve game selection, performance, and user experience.
To offer you relevant promotions and bonuses where you have not opted out of marketing communications.
To meet our obligations under applicable laws, including anti-money laundering and responsible gaming requirements.
4. Legal Basis for Processing Your Data
77ca processes personal data on one or more of the following legal bases, depending on the specific processing activity involved. We rely on these bases as they represent the most appropriate and proportionate legal grounds for processing in each context.
The majority of data processing on 77ca is necessary for the performance of the contract between you and 77ca — that is, to provide you with a functioning account, to process your deposits and withdrawals, and to allow you to wager on games and sports markets. Without this processing, we cannot deliver the service you have requested.
Certain processing is required by applicable law, including identity verification (KYC) to comply with anti-money laundering obligations, the retention of transaction records for audit purposes, and the enforcement of the 21+ age restriction. We are required to carry out this processing regardless of your preferences.
We process some data on the basis of our legitimate interests as a business — specifically, fraud detection and prevention, the improvement of the platform's performance and security, and the analysis of aggregate usage patterns to develop new features. In each case we have assessed that our interests are not overridden by your right to privacy.
5. Sharing Your Personal Data
77ca does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the purpose stated.
We may share your data with: (a) payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard — solely for the purpose of processing your transactions; (b) game studios and live gaming providers such as Evolution Gaming, Ezugi, Pragmatic Play, and Spribe — solely for the purpose of delivering the games you play; (c) identity verification service providers — solely for the purpose of completing KYC checks required by law; and (d) law enforcement or regulatory authorities where we are required to disclose data by applicable law or a valid legal order.
77ca does not and will never sell your personal information to data brokers, advertising networks, or any other third party for commercial gain. Your data is used exclusively to operate the 77ca service for your benefit and to meet our legal obligations.
6. Payment Data and Mobile Wallet Security
77ca integrates with bKash, Nagad, Rocket, and Upay through their official payment APIs. When you make a deposit or withdrawal using a mobile wallet, 77ca initiates the transaction request through the official API, but the actual authentication — including your bKash PIN or Nagad MPIN — takes place entirely within the respective mobile app. At no point does 77ca receive, store, or have access to your mobile wallet PIN or password.
For Visa and Mastercard payments, 77ca uses a PCI-compliant payment gateway. Full card numbers are tokenised at the point of entry — 77ca's servers receive only a secure token, not your actual card number. We retain only the last four digits of the card number and the card type for account record-keeping purposes.
77ca never asks you to share your bKash PIN, Nagad MPIN, bank internet banking password, or card CVV/OTP through the platform interface, live chat, email, or any other channel. If you receive any communication claiming to be from 77ca and requesting these credentials, please treat it as fraudulent and report it to us immediately at [email protected].
7. Cookies and Tracking Technologies
77ca uses cookies and similar tracking technologies on its website to improve your experience, to maintain your login session, to remember your preferences, and to analyse how the platform is used. A cookie is a small text file placed on your device by the website you are visiting. Cookies do not contain executable code and cannot be used to access files on your device.
77ca uses two categories of cookies: strictly necessary cookies, which are required for the platform to function and cannot be disabled; and analytical/performance cookies, which help us understand how players navigate the site. We do not use third-party advertising cookies or behavioural targeting cookies. You may configure your browser to block or delete cookies, though doing so may affect your ability to use certain features of the 77ca platform, including staying logged in.
These cookies are essential for the 77ca platform to function. They include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and cookies that remember your language preference. These cookies are set automatically and cannot be disabled without breaking core platform functionality.
These cookies help us understand how players use the 77ca platform — for example, which games are most visited, how long sessions typically last, and where players tend to exit the site. This data is aggregated and anonymised before analysis. We use this information solely to improve the platform's design and performance for all players in Bangladesh and elsewhere.
8. Data Retention
77ca retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account registration data and transaction records are retained for a minimum of five years from the date of your last transaction or from the date of account closure, whichever is later, in order to meet our obligations under applicable financial crime and anti-money laundering legislation.
Gaming activity data, support communications, and device/session logs are retained for a period of two years from the date of creation, unless a longer retention period is required by law or by an ongoing investigation. Upon the expiry of the relevant retention period, your data is securely deleted or anonymised so that it can no longer be attributed to you as an individual.
9. Your Data Protection Rights
As a player on the 77ca platform, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us using the details in Section 13 below. We will respond to all valid data rights requests within a reasonable timeframe. Note that in some cases, exercising certain rights may affect your ability to use the 77ca platform — for example, requesting deletion of your account data will require closure of your account.
You have the right to request a copy of all personal data that 77ca holds about you. We will provide this in a structured, commonly used format within a reasonable period of receiving your request. This is sometimes referred to as a Subject Access Request (SAR).
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may be able to update certain account details directly through your account dashboard. For data that cannot be self-corrected, please contact our support team.
In certain circumstances, you have the right to request that 77ca delete the personal data we hold about you. This right is not absolute — we may be required by law to retain certain data (for example, transaction records for anti-money laundering compliance) even after your account is closed. Where deletion is not possible for legal reasons, we will inform you and explain the basis for retaining the data.
Where we process your data on the basis of your consent (for example, sending you promotional communications about bonuses and offers), you have the right to withdraw that consent at any time. You can opt out of marketing communications by contacting our support team via live chat or by emailing [email protected]. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
To submit a data rights request of any kind, please contact the 77ca support team via live chat on the platform or by email at [email protected]. Please state clearly the nature of your request and provide sufficient information for us to verify your identity before we process your request. We will acknowledge receipt of all valid requests promptly.
10. Security of Your Personal Data
77ca implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the 77ca platform, encrypted storage of sensitive data at rest, access controls ensuring that only authorised personnel can access personal data, and regular security reviews of our systems and infrastructure.
While 77ca takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. You also have an important role to play in keeping your account secure — please use a strong, unique password for your 77ca account, do not share your login credentials with others, enable two-factor authentication where available, and contact support immediately if you suspect your account has been compromised.
11. Children and Underage Users
77ca is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes a mandatory date-of-birth field and an age verification step to prevent underage users from accessing the platform. If we become aware that we have collected personal data from a person under the age of 21, we will immediately close the account, delete the data to the extent permitted by our legal obligations, and where required, report the matter to the relevant authorities.
If you are a parent or guardian and believe that a minor in your care has registered an account on 77ca, please contact us immediately at [email protected]. We will investigate and take appropriate action, including immediate account closure and deletion of any data collected, without delay.
12. Changes to This Privacy Policy
77ca reserves the right to update or amend this Privacy Policy at any time. When we make a material change to this Policy, we will notify registered account holders by email or via an in-platform notification, and update the "Last Updated" date at the top of this page. Your continued use of the 77ca platform after notification of a change constitutes your acceptance of the revised Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how 77ca handles your personal data. If you have any questions about a proposed change before it takes effect, please contact our support team via live chat or by email before the change date.
13. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 77ca holds about you, please contact our support team. We aim to respond to all privacy-related enquiries promptly and thoroughly. Our support team is available in both English and Bengali, 24 hours a day, 7 days a week.
Your Privacy Is Protected at 77ca
We are committed to keeping your data safe. Explore our platform confidently — your information is handled with care, transparency, and respect. 21+ only.
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